1. Information We Collect

When you visit, browse, or place an order on Vendtronics, we collect certain information to fulfill your requests and improve your experience:

• Personal Details: Name, billing address, shipping address, email address, and phone number when you place an order or contact customer support.
• Transaction Details: Payment confirmation and order history (Note: Credit card details are processed directly by PCI-compliant gateways and are never stored on our servers).
• Technical Data: IP address, browser type, device information, and site interaction data collected automatically via cookies to ensure seamless navigation.

2. How We Use Your Information

Your information is used strictly for legitimate commercial and business operations:

• Processing, fulfilling, and shipping commercial vending equipment and parts orders.
• Sending order confirmations, tracking information, and customer support updates.
• Preventing fraudulent transactions and maintaining site security.
• Complying with legal and tax requirements.

3. Third-Party Service Providers

We only share necessary details with trusted partners who help operate our business, subject to strict confidentiality agreements:

• Logistics & Freight Carriers: Express US carriers (e.g., FedEx, UPS, Freight Partners) to deliver your equipment safely.
• Payment Processors: Stripe and secure credit card processing gateways.
• Merchant Analytics: Google Analytics and Google Merchant Center to monitor store performance and customer usability.

4. Cookies & Data Retention

We use essential cookies to maintain cart functionality and remember user preferences. You can disable non-essential cookies via your web browser settings. We retain customer transaction data only as long as necessary to fulfill legal, tax, and order warranty obligations.

5. Your Privacy Rights & Opt-Out

You have the right to request access to the personal information we hold about you, request corrections, or request deletion of your data. To exercise any of these rights, please reach out to our team.