1. Return Eligibility

To be eligible for a return under our 30-day money-back guarantee, please ensure:

• The request is initiated within 30 days of receiving your order.
• Items are in original, unused condition with original packaging, manuals, and accessories.
• For electronic automation components and vending machines, parts must not show signs of physical alteration or unauthorized modifications.

2. How to Initiate a Return

Starting a return is fast and simple:

1. Email our support team at support@vendtronics.shop or call (214) 689-8885 with your order number and reason for return.
2. Our customer service team will review your request within 24 business hours.
3. Once approved, we will issue a prepaid return shipping label via email along with detailed packing instructions.

3. Damaged, Defective, or Incorrect Items

Every equipment unit and electronic component undergoes rigorous testing prior to dispatch. However, if your order arrives damaged, defective, or incorrect:

Please contact us immediately within 48 hours of delivery. We will send a immediate replacement or issue a full refund at no extra cost to you.

4. Refund Process & Timelines

Once your returned item is received and inspected at our Dallas warehouse, we will notify you of the approval status.

• Processing Time: Refunds are initiated within 1–2 business days after inspection.
• Credit Timeline: Funds will automatically reflect on your original payment method (Credit Card, Debit Card, Stripe, etc.) within 2 to 7 business days depending on your financial institution.